Refund Policy

Organiser-Set Refund Terms:

• Each exhibition organiser sets their own refund policy for booth bookings
• Refund terms are clearly displayed during the booking process
• Typical structure includes time-based refund percentages (e.g., 100% if cancelled 30+ days prior)
• Processing fees may be deducted from refunds as per organiser policy

Common Refund Timeframes:

Refund Processing:

1. Submit refund request through your CollectNDeal account
2. CollectNDeal forwards request to exhibition organiser
3. Organiser reviews request against their refund policy
4. Approved refunds are processed by the organiser
5. Refund timeline: 7-14 business days from approval

Standard Ticket Refund Policy:

• Most exhibition tickets are non-refundable once purchased
• Refund availability depends entirely on the exhibition organiser's policy
• Some organisers may offer ticket transfers instead of refunds
• Group booking refunds may have different terms

Exceptional Circumstances:

• Event Cancellation: Full refunds typically provided by organiser
• Medical Emergencies: May be considered with proper documentation
• Travel Restrictions: Evaluated case-by-case during exceptional circumstances
• Duplicate Purchases: Refunds available if reported within 24 hours

Seller-Determined Refund Policies:

• Each seller sets their own return and refund policy
• Policies are displayed on product pages and during checkout
• Collectibles may have different return conditions due to their unique nature
• Authentication disputes may require expert evaluation

Common Refund Scenarios:

• Item Not as Described: Full refund if significantly different from listing
• Damaged in Transit: Refund or replacement, subject to insurance claims
• Authentication Issues: Refund available if item proven inauthentic
• Seller Error: Full refund for wrong items or pricing mistakes
• Buyer's Remorse: Subject to seller's return policy (often not accepted for collectibles)

Return Process:

1. Contact seller directly through CollectNDeal messaging system
2. Provide order details and reason for return request
3. Follow seller's return instructions (if return is accepted)
4. Ship item back using trackable method (buyer typically pays return shipping)
5. Seller processes refund upon receiving returned item

Our Direct Services:

For services provided directly by CollectNDeal (not third-party organisers or sellers):

• Exhibition Management Software: Pro-rated refunds for annual subscriptions cancelled within 30 days
• Premium Features: 14-day money-back guarantee for new subscribers
• Technical Support Services: Refunds available if service level agreements not met
• Platform Transaction Fees: Non-refundable once services are rendered

Service Refund Process:

1. Contact support@collectndeal.com with refund request
2. Provide account details and reason for refund
3. Our team reviews request within 2-3 business days
4. Approved refunds processed within 5-7 business days
5. Refunds issued to original payment method

Refund Processing Methods:

• Credit/Debit Cards: 5-10 business days to reflect in account
• Net Banking: 3-7 business days for most banks
• Digital Wallets: 1-3 business days (varies by provider)
• UPI Payments: 1-2 business days for most banks

Processing Fees:

• Payment gateway charges may be deducted from refunds
• International transaction fees are typically non-refundable
• Currency conversion charges may apply for international refunds
• Bank charges for refund processing may be deducted

Internal Dispute Resolution:

• Contact our support team before initiating chargebacks
• Provide all relevant documentation and communication records
• We will mediate between parties to reach fair resolution
• Most disputes can be resolved within 7-14 business days

Chargeback Policy:

• Chargebacks should be last resort after attempting resolution
• Unjustified chargebacks may result in account suspension
• We will provide transaction documentation to banks when requested
• Chargeback fees may be passed on to the disputing party if claim is invalid

Exceptional Refund Considerations:

• Natural Disasters: Full refunds typically available for affected events
• Government Restrictions: Refunds processed as per official guidelines
• Pandemic-Related Cancellations: Special refund policies may apply
• Venue Unavailability: Organisers responsible for alternative arrangements or refunds

Documentation Requirements:

• Medical certificates for health-related refund requests
• Travel restriction documentation for international participants
• Official government notifications for force majeure claims
• Insurance claims documentation where applicable

Non-Refundable Items/Services:

• Digital downloads and certificates once delivered
• Customised or personalised collectibles
• Services already rendered (completed consultations, etc.)
• Gift certificates and promotional credits (unless legally required)

Time Limitations:

• Refund requests must be made within specified timeframes
• Claims made after event completion are generally not eligible
• Marketplace returns typically limited to 7-30 days (seller dependent)
• Platform service refunds must be requested within 90 days